Problem Statement:

"General Public who require shuttle bus services and timings when they intend to visit a hospital. Inaccurate timings has resulted in time wasted when they need to determine the availability of shuttle services and timings to the hospital."

Pain Points

• Interviewee #1
• "Inaccurate shuttle timings that resulted in missed appointments."
• Interviewee #2
• "Rather pay for Public Transport or taxis as it is more reliable, unless there is a need to walk >10 mins to the hospital that would result in restless patients/visitors."